Troubleshooting
My Seenspire feed is not resizing correctly/is not playing in full screen
If you notice that your Seenspire feed is not resizing correctly please check the settings of your device and CMS. Do not hesitate to contact your CMS provider for assistance. As a temporary solution, you can use the following parameter behind the ...
Why do I get directed to Facebook when I try to connect my Instagram account?
When Meta acquired Instagram, Facebook and Instagram APIs were merged. So when you try to connect your Instagram account to Seenspire, you are redirected to a Facebook login page. If you follow the authentication process, your Instagram account will ...
Why is my source connection expired?
Social or Collaboration source connections are based on a refresh token mechanism that requires users to reconnect periodically in order to ensure the security of their own Social media / Collaboration accounts. The duration of validity of the ...
Why do I have to wait for the Stock Quotes feed to work?
The Stock Quotes feed displays detailed stock information from companies of your choice. You can add stock quotes from NYSE, NASDAQ & OTC markets. When you request a stock quote, the requested stock information may not be immediately available. Stock ...
Why are some sports-results feeds not updating?
We all know that our favourite sports are usually seasonal. This is why you'll notice that some feeds are not updated during the off-season (eg. Copa Libertadores, Copa Sudamericana). If you've added this content to My Feeds, the feed will not be ...
Popular Articles
Can I set up feeds for my customers, in their accounts?
Setting up a few relevant feeds — beyond news and weather — is a great way to inspire customers and show them the wide range of content Seenspire offers. It allows your customers to jump right in and see the impact on their screens, without any ...
How can I create a Seenspire Stream?
Creating a stream takes 3 simple steps. Step 1: Create your Stream 1. Click "Show Streams" 2. Click the "+" button to create your stream The number of streams you can create is unlimited. 3. Name your stream Give your stream a recognisable name. ...
What are the supported content types for Collaboration Feeds
Seenspire supports the following content types for Collaboration feeds. Microsoft Teams Photos: jpg, jpeg, png, bmp Videos: mp4, MPEG, m4v Gifs Text Emojis Slack Photos: jpg, jpeg, png, bmp Videos: mp4, MPEG, m4v Gifs Text Emojis (Seenspire doesn't ...
Can I remotely access my customer’s Seenspire accounts?
When you're helping a customer with an issue they have, answering their questions, or just showcasing the power of the product — sometimes it's more efficient to work from inside their account. To make this easy for our partners to do, we have ...
How can I add and manage Resellers as a Distributor?
Adding a reseller in the Partner portal is simple. Navigate to Dashboard > Partner > Resellers. Here, you'll see an overview of the partners you've already added. To add a new reseller, click on the blue Add Reseller button on the right. Fill out the ...